Frequently Asked Questions

Teamland designs and delivers team-building experiences, workshops, and retreats that people actually want to attend virtual, in-person, or somewhere in between.

Teamland not a party planning service. We’re here to strengthen culture, boost performance, and help your people connect in meaningful ways. Also, our workshops don’t suck.

We're focused on team transformation through our Collaborative Transformative System that we developed working with 25,000+ teams.

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Yes, yes, and yes. Whether your team is spread across time zones or gathered in a single city, we’ve got options.

We work globally! From downtown Toronto, Canada to trails in Vienna, Austria to virtual rooms spanning five countries.

Looking for an event or a workshop in a small city? We got you covered!

Absolutely. Visit our contact us page to get in touch, we love talking about team magic.

The sooner, the better. Ideally 2–3 weeks in advance for small events (under 50 people), and longer for larger groups.

If the event requires coordination or shipping of materials, we need to account for delivery times to avoid rush or late fees.

To be fair, we operate on a first-come-first-served basis.

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Honestly, it depends on the activity itself.

Typically, we’ll need:

• A venue (indoors or outdoors)
  
  • If you don't have a venue, we may be able to help with it
• Tables and chairs (if it’s a workshop-style setup)
• Access to Wi-Fi (for some activities)
• A/V projector + speakers (if your event involves slides or video)

We’ll let you know exactly what’s needed based on the event.

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If it's for a one time event/workshop, usually, that’s on your side.

If it's for a full offsite/retreat, then yes we can book it.

That said, we can help source or recommend venues for smaller workshop/events if needed on a case-by-case basis.

If it's for a full offsite/retreat, then yes we can book it.

Sometimes! It’s not our core service for one off events, but for offsites and larger events, we can help coordinate.

We’ll work with you to have a Plan B, whether that’s moving indoors or scheduling a different date/time.

If it's a City Hunt, we often play rain or shine. If it's a thunderstorm, we will reschedule.

Absolutely, we can go where your hotel or venue is. Simply let us know when you reach out to us where the location is.

Either works! We’re happy to host or join yours.'

We recommend clients use their own Zoom link so the participants can continue chatting after we're done.

If we're using your zoom link, we'll need to be the host and require some permissions such as ability to share screen, chat, breakout rooms etc.

Depending on the experience, you certainly can!

For some experiences, we require specific virtual features that other platforms may not have. In those cases, we'll need to use Zoom. If you don't have Zoom, we can provide a Zoom link.

You do. We’ll give you all the info to share.

This way the participant information remain confidential.

Just a stable internet connection, Zoom (or your preferred platform), and ideally a webcam. Bonus points for snacks.

We’ll work with you to have a Plan B, whether that’s moving indoors or scheduling a different date/time.

If it's a City Hunt, we often play rain or shine. If it's a thunderstorm, we will reschedule.

If it's a City Hunt or Teamopoly, almost nothing. We bring the experience, you bring the people. Just make sure everyone’s got:

• Comfortable shoes 👟
• Weather-appropriate gear ☀️🌧️
• A fully charged phone (for photo challenges)

If it's another outdoor experience, then you'll most likely need to provide a venue. For some activities, we'll also need AV/Projector, Speakers and/or Microphone.

You do. We can depending on certain experiences.

Absolutely. We can tailor every session to your goals, team size, and vibe.

Yes. Most of our workshops come with polished slides, handouts, and facilitator-led exercises.

Yes! We can build multi-day agendas, facilitate strategic conversations, and even run breakout sessions.

We can. Let’s talk about what would be most helpful for your team after the event.

Sure, just let us know if someone’s style or background really resonated. Based on availability we can book a specific facilitator.

As early as you can—some months book up fast. Ideally, give us more than 2-3 weeks’ notice for smaller events, and more for retreats or offsites.

If the event requires coordination or shipping of materials, we need to account for delivery times to avoid rush or late fees.

To be fair, we operate on a first-come-first-served basis.

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Flexible but fair. We’ll share the details based on the type of experience.

Yes, a deposit confirms your booking and reserves your spot.

Bank transfer, credit card, or wire transfer, whatever’s easiest.

Yes we accept American Express.

Yes. Tax depends on your location.

Yes! We’re happy to complete your vendor onboarding, procurement, or compliance process so your team can book and pay smoothly. Just send over the required forms or portal access, and we’ll handle the rest promptly.

Please note that if it takes a long time for the approval process, it'll delay confirming the experience as booked from our side.

6–8 is our sweet spot. Think of a dinner party, it's not too big or small.

For smaller groups, we can adjust accordingly.

For larger groups (80+), we recommend teams of 10+ depending on the experience.

You can assign them, or we’ll handle it randomly the day of. Just let us know your preference.

Yes, we’re happy to adapt any experience to ensure everyone feels included and able to participate where possible.